Returns/Exchanges
At MotionGrey, we believe in providing great quality products and service to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.
Below is a break down of our return/refund policy.
| New and Unassembled | Used and Undamaged | |
| Return Period* | 14 days | 21 days |
| Return Fee | 5% Restocking fee | 10% Restocking fee |
| Damage Fee | None, unless damage identified during inspection of returned product | |
| Replacement Parts | See Warrenty Page |
* Customers are responsible for the return shipping and cost.
** Please note that we do not accept return shipments for tabletops, orders purchased in sets may return the frame for the remittance of that balance based on the chart above
Return Request Form
Get In Touch With Our Team
Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at support@motiongrey.com or contact us at +1 (778) 897-1387.
Phone: +1 (778) 897-1387.
Email: support@pulselabz.com
Business Hours: MON - SAT 9 AM to 5 PM