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Returns/Exchanges

At MotionGrey, we believe in providing great quality products and service to all of our customers. If you are not completely satisfied, we will work to resolve any questions or concerns you may have. To understand our refund and return policy please refer to the chart below.

Below is a break down of our return/refund policy.

New and Unassembled Used and Undamaged
Return Period* 14 days 21 days
Return Fee 5% Restocking fee 10% Restocking fee
Damage Fee None, unless damage identified during inspection of returned product
Replacement Parts See Warrenty Page

 * Customers are responsible for the return shipping and cost.
** Please note that we do not accept return shipments for tabletops, orders purchased in sets may return the frame for the remittance of that balance based on the chart above

Return Request Form

Get In Touch With Our Team

Please use the contact form if you have any questions about our products. For commercial purposes and product detail questions, you can reach us at support@motiongrey.com or contact us at +1 (778) 897-1387.

Phone: +1 (778) 897-1387.
Email: support@pulselabz.com

Business Hours: MON - SAT 9 AM to 5 PM

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